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Our studio policies for purchases, reservations, and your best class experience.
Policies
Purchases
All sales are final. All class packages are non-transferable, non-exchangeable, and cannot be prorated.
While we will do our best to communicate changes to our schedule, please note that our schedule and trainers are subject to change without notice.
Schedule
All reservations must be made through our online reservation platform.
Reservations
Wait List Policy
If you are on the waitlist and a spot opens, you will automatically be added to that class (12 hours or more before start time). Please log in and check your schedule to make sure you are enrolled — do not rely on text or email notifications, you are responsible for monitoring your status.
The waitlist closes 12 hours prior to the start of the class. If a spot opens less than 12 hours before class, you will not get in via the waitlist, but you may check app or website and reserve if a spot opens up.
If you Reserve/Wait-list yourself for more than one class in a day, or more than is ultimately allowed by your current package, you are responsible for the purchase of and/or any cancellation penalties for all classes that you reserve and get bumped into from the waitlist.
Class Packages (Intro, 1, 5, 10, 12)
If you late cancel: You will be charged $15. You keep your class.
If you no show: You lose your class.
Monthly Auto-Pay Series Classes
If you late cancel: You will be charged $15. You keep your class.
If you no show: You will be charged $20 AND lose your class.
Cancellation, No-Show, and Late-Cancel Policies
Please be aware we have a 12-hour cancellation policy for all classes, packages, and memberships. Cancellations MUST be made online or in the Walla App. Late Cancels and No-Shows are subject to the following fees, there are no exceptions:
All attendance/no show charge disputes MUST be made within 24 hours of the missed class start time to be considered. Please opt-in to receive our notifications and emails; our system sends an automated alerts about class times, missed classes, waitlist updates to assist you. We are not responsible for unreceived or unread alerts.
Additional Fees
Insufficient Funds Fee
If the bank processor and/or Lagree213 are unable to collect their fees because of insufficient funds, an NSF fee of $35 will be charged for each unsuccessful attempt.
Declined Charges Fee
A $35 fee will apply for all late-cancel & no-show fees that are declined. If the charge is declined due to the card having recently expired, the fee will be waived IF the payment method is updated within 24 hours.
Refund Processing Fee
ALL purchases are non-refundable, paid in advance of service. A refund processing fee of $25 will be charged on any disputed charges. The $25 refund processing fee applies to all situations where multiple contracts are purchased in error and a refund is required to rectify.
Additional Policies
Ride213 may alter its location, operating hours, type and quantity of equipment, and type and frequency of its classes from time to time in its sole discretion. Ride213 reserves the right to change its routines, classes, and equipment.
All prices are subject to change without prior notice.
All efforts are made to keep our pricing and special promotions information up to date and accurate. Please contact us to confirm pricing and available membership options.
Account Verification
All Clients MUST have a profile photo on file in order to take class.
Our concierge will take your photo or, you may email one within 24 hours of being asked to take one (info@ride213.com).
Your photo will not be shared publicly. Each client is required to have their own account with a photo & signed release form on file.
Be advised: Using multiple accounts at our studio is highly prohibited. This may result in the revoking of your membership privileges.
Zero Tolerance
Ride213 has a zero tolerance policy for abusive behavior, discriminatory language, and general mistreatment of our trainers and team members. All purchases are subject to our policies and procedures. Ride213 reserves the right to refuse service and/or membership to anyone.